Returns & Exchanges

🔄 Returns & Exchanges  

We want you to be happy with your purchase. If for any reason you’re not satisfied, please contact us within 7 days of delivery.  

- Returns are accepted on unused, unopened products only.  
- Due to the nature of handmade soaps and skincare, we cannot accept returns on used items.  
- Customers are responsible for return shipping costs unless the error was ours.  
- To start a return or exchange, please email us at ettisoap@gmail.com with your order number.  

Refunds will be issued once the returned product is received and inspected.